What is e-SIM technology?

An eSIM (embedded SIM) is a digital version of a traditional SIM card that is built directly into a device, unlike the physical SIM card. It allows devices to connect to mobile networks using software-based profiles that can be remotely provisioned and managed. This technology enables greater flexibility, convenience, and security for mobile connectivity.

How to activate the e-SIM?

• Ensure your phone supports eSIM technology by checking your phone's settings and searching for the eSIM option in the 'SIM Manager'.
• Or contact our call center “111” to ensure that your device is compatible with the eSIM service. If available, visit the nearest branch.
• Purchase the eSIM, pay the required fees, and you will receive a QR code to activate the service.
• Ensure your phone is connected to Wi-Fi.
• Scan the QR code to download the line profile and network definitions on the eSIM.
• To activate the line, contact our call center “111” for user data validation, then line activation.

Steps to Convert a Physical SIM to an eSIM Using My WE App

1. Ensure that your device supports eSIM technology.
2. Make sure you are connected to mobile internet using the SIM you want to replace.
3. Click on "Switch to eSIM" in the app (available below "More" or "New from WE" on the Home page).
4. Confirm your email and accept the terms and conditions.
5. A verification code will be sent to the SIM you are replacing.
6. Take photos of your national ID (front and back).
7. Enter your maternal grandfather's name in Arabic.
8. The eSIM price will be displayed, and you can proceed with online payment.
9. Before payment, ensure you are connected to Wi-Fi, as you will switch to it. After payment, your physical SIM will be deactivated.
10. A QR code valid for 5 days will be sent to you after payment.
11. Scan the QR code and follow the steps to download the eSIM profile.
12. If you need to retrieve the QR code or send it to your email, you can access the eSIM page.

e-SIM retail price

• 330 EGP for new line
• 270 EGP for sim swap

Terms and Conditions:

• eSIM is available to individual mobile customers in case of new lines or sim swap.
• eSIM is available to Corporate mobile customers in case of sim swap only.
• Service activation is through scanning a QR code provided by visiting the nearest WE branch.
• Service is only available for compatible devices.
• eSIM Price is including taxes.
• Removing an eSIM Profile: If the eSIM profile is removed, the customer must visit a WE branch to request a replacement.
• Replacing an eSIM: Before downloading and activating the new eSIM profile, the customer must ensure that the old eSIM profile is removed from their mobile device.
• eSIM Profile Download Restrictions: The eSIM profile can only be downloaded within Egypt.
• QR Code Activation: The QR code for activating the eSIM profile is valid for one-time use only. It must be used within five (5) days from the date of signing the contract, replacing the eSIM, or switching from a traditional SIM to an eSIM.